Privacy Policy

1. Collection of Personal Data

We may collect the following types of personal data when you visit or interact with our website, sign up for our services, or contact us:

1. Name
2. Email address
3. Phone number
4. Company name
5. Payment information (if applicable)
6. Any other information you voluntarily provide to us

2. Purpose of Data Collection

We collect personal data for the following purposes:

1. To provide our services and manage your requests
2. To communicate with you regarding your inquiries or requests
3. To process transactions and manage payments
4. To improve our website and services
5. To comply with legal obligations and protect our rights
6. To send you marketing communications (only if you have opted-in to receive them)

3. How Personal Data is Collected

Personal data is collected through the following methods:

1. Direct interactions: When you fill out forms on our website or communicate with us via email, phone, or other means, we obtain the data you provide.
2. Cookies and tracking technologies: We use cookies and similar technologies to collect data regarding your interactions with our website. This helps us understand how you use our site and enhances your experience.

4. Data Storage Practices

Transfer of Data: Your personal data may be transferred to and stored on secure servers located in jurisdictions outside your own. This is done for secure hosting and data storage to ensure that we can fulfil our service obligations efficiently. When we transfer data, we take appropriate safeguards to protect your personal information.

Data Processing: The processing of your personal data is based on our legitimate interests in fulfilling our service obligations to you. Access to personal data is restricted to trusted personnel who require it to perform their job functions. In some cases, third-party service providers may receive access to your personal data to assist us in delivering our services. If needed, such third parties will adhere to the same data privacy practices as CoinVortex s.r.o.

5. Cross-Border Transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards are in place to protect your personal data in compliance with GDPR requirements.

6. User Rights to Their Data

You have the following rights regarding your personal data:

1. Right of Access: You have the right to request a copy of the personal data we hold about you.
2. Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
3. Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes it was collected.
4. Right to Restrict Processing: You have the right to request the restriction of processing your personal data in certain circumstances.
5. Right to Data Portability: You have the right to obtain your personal data in a structured, commonly used and machine-readable format.
6. Right to Object: You have the right to object to us processing your personal data based on legitimate interests.
7. Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing.

To exercise these rights, please contact us using the contact information provided below.

7. Legal Information

CoinVortex s.r.o
Chudenická Street 1059/30, Hostivař, 102 00, Prague 10, Czech Republic
Email: contact@coinvortex.eu
Phone: +46 738167456

8. Online Dispute Resolution Tool

For EU citizens, you have the right to use the online platform for resolving disputes provided by the European Commission. You can access the platform here.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information provided in Section 7 of this Privacy Policy.

Thank you for trusting CoinVortex s.r.o with your personal data. We are committed to protecting your privacy and ensuring your information is handled responsibly.